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Facilities & Client Support Team Leader (Mat Cover) – Central Services

Fixed Term


Facilities & Client Support Team Leader – Maternity Cover – Manchester

DWF is looking to recruit a Facilities & Client Support Team Leader to join the Facilities team in the Manchester office on a maternity cover contract.

If you want to build an exciting future with one of Europe’s most innovative legal businesses, apply below as we’re interested in hearing from you!

Main function of the role:

The main activities of the Facilities team include; property acquisition, disposal and space utilisation, general operation, administration, maintenance and repair. Additionally to manage the contents and all services required to provide a quality safe and secure environment for staff, clients and visitors.

The on-going role will involve focusing on a proactive approach to providing high quality support services in internal and external clients, in the provision of an appropriate and professional service within agreed service levels. This may include occupied or vacated buildings.

This is an exciting role within an ever-changing environment with a key focus on service delivery. It will be both challenging and rewarding and will allow the role holder to exercise initiative and to gain and develop a broad variety of different skills. You will be responsible for a culture of continuous improvement and to encourage a value added service provision through innovation and best practice.

Main Duties:

Ownership for the delivery of outstanding customer service at all times and to provide a first class service with a “can do” attitude approach to everyone in the company. Operational effectiveness and performance management of all direct reports. Providing clear direction and leadership, objective setting and appraisal giving support and encouraging development.

The other key duties will be:

  • Ensure that premises are maintained to a high standard and be aware and comply with statutory building compliance.
  • A good understanding of Health & Safety and environment ISO 14001 and experience with audits in these fields.
  • A good understanding of soft services maintaining agreed SLA/KPI’s managing the on-going development and continuous improvement of service provision. To take ownership and drive innovation of one or more of these soft service provisions across the business.  
  • Provide high levels of customer care to both internal customers and external clients & visitors. This includes quality of the workspace along with good standards of housekeeping throughout the building and associated areas.
  • To ensure that all work undertaken, by or on behalf of Facilities, complies with the requirements of the quality system.
  • Manage the Office Revenue and Capital budgets, including monthly monitoring of departments Purchase Ledger.

Experience Required

It is essential that the post holder has a good level of facilities management experience and people management and to hold IWFM membership and Health and safety qualification minimum IOSH.

 Skills and Attributes Required

This is a very busy position and to be successful you need to be highly organised, have a strong presence, and be able to remain calm and perform well under pressure.

Along with the following:

  • Takes a structured approach, prioritises, manages own time, works to high quality standards.
  • Gains trust and respect within the team by sharing in success and learning together.
  • Takes action to avoid problems or resolves with solutions that best fit the customer and firm.
  • Maintains high standards of performance by identifying and creating self-development opportunities.
  • Sufficient communication skills both verbal and written are essential for this role.
  • Must be able to demonstrate a flexible and hands on approach to the duties and tasks as outlined together with a “can do, will do” attitude.
  • Numerate and has experience of budget management.
  • Support the delivery of outstanding service by the whole department to internal clients.

Benefits package and flexible working:

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

We welcome applications from people looking for a flexible or [partly] agile role. We are happy to explore your preferred working patterns as part of your application.

About DWF

DWF is a global legal business providing Complex, Managed and Connected Services, operating from 33 key locations with over 4,200 people. The Company became the first Main Market Premium Listed legal business on the London Stock Exchange in March 2019. We are committed to equal opportunities in all areas of work and business.  At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation.  We want to make sure we do all we can to make this a positive experience for you.  Please click the following link ( which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.

Note to recruitment agencies

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

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