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Head of Legal Service Delivery & Transformation – Manchester

Full Time


We are currently looking for someone to join our Managed Services team to head up Legal Service Delivery & Transformation within our Manchester office.

Are you? – what we are looking for

Are you interested in joining an international legal business and transforming the way in which we deliver managed services to our clients globally? Do you have experience of working with Operations Directors to improve service delivery and profitability through the implementation of legal technology solutions and internal process improvements?

The ability to understand and analyse client requirements is essential, as is the ability to design and deliver new ways of working that leverage growing legal technology capabilities including robotic process automation and artificial intelligence. You will have experience of testing and implementing new technologies, designing governance and operational metrics, and managing relationships with legal technology solution providers. Experience of contributing to legal technology pricing strategies will ensure we utilise technology to get best value.

Legal project management skills and experience of supporting large scale legal transformation programmes will enable you to drive change across Managed Services. This includes developing process driven legal services, training programmes, and resourcing models to maximise client value. Previous experience in developing legal operating models, imbedded with quality control and metrics is essential.

We are also interested in someone who has experience running managed service operations and delivering internal service lines across multiple locations. You should be an experienced communicator, and able to liaise directly with clients during delivery of services.

If this sounds like you then we’d like to hear from you.

Why DWF?

We’re offering you the opportunity to join a dynamic and fast paced team where you will have the support of your colleagues as well as autonomy over your area of expertise. We also offer an open office and pleasant working environment.

To find out more about DWF and how we can help shape your career please visit our website at

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. We are also happy to discuss flexible working patterns.

We are actively recruiting and keen to hear from you, please apply!

About DWF

DWF is an award-winning legal business with a strong reputation for excellent client service and effective operational management. There are now over 2,700 people in the DWF Group, based in 25 key locations across the globe.

Diversity, Equality and Inclusion at DWF

Nurturing talent is very important to us.  We are committed to equal opportunities in all areas of work and business.  We want people to achieve their best, which will positively impact on our clients and communities in which we live and work.  At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Disability Support

We will make reasonable adjustments to help you perform at your best. Please contact the DWF Recruitment team and tell us what adjustments you need either to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview. We are committed to an ongoing programme of improvements to provide access to all.

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