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Home Energy Operations Administrator (Registrations)


Full Time

29548.05

About the Role

Base Location: Dublin

Salary: €32,700 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

Our Home Energy Registrations team are tasked with managing the day-to-day registrations activity of all Domestic & Commercial customers. In this role you will:

– manage a variety of daily workloads, such as Change of Supplier Rejections, Registration Re-works, daily welcome communications & emails etc in line with department deadlines

– conduct the processing of tender contracts and liaising with Corporate Teams, ensuring all sign-ups are completed in line with contractual agreements

– investigate and ensure all queries are followed up regarding registrations

– make outbound calls to customers regarding their SSE Airtricity registration

– support other Home Energy teams, should the business require

What do I need?

To be considered for this role, we would love you to have:

– excellent organisation skills and attention to detail, with the ability to multitask and prioritise business critical activities

– a customer and quality-focused mindset, with a passion for always delivering service excellence

– an open and flexible workstyle with the ability to work under pressure, to deadlines and on your own initiative

– an innovative and process orientated outlook, always looking to make life easier for both the department and the customer

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world“. Were investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.

Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

To apply for this job please visit www.aplitrak.com.