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Technical Service and Support Advisor


Copyright SSE © 2020

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Fixed Term

Copyright SSE © 2020


Base Location: Reading

Salary: £21,584 – £28,506 depending on skills and experience

Working Pattern: 12 months – Fixed term contract | Full Time – Flexible working patterns available – 37 hours per week

About the Department

Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

What is the Role?

As a supplier we are regulated to keep within Settlements regulations set by Elexon, Technical Service and Support Advisors will be responsible for ensuing Business Energy meets those obligations. We are responsible for investigative work from third party agents, front-line teams and reporting; surrounding any implications caused when getting the metering set up, industry data flow issues and accuracy of billing within the correct time frames. We resolve complex and non-complex queries via a range of communications methods with the customer, third party agents and front-line teams. This is a great opportunity for anyone wanting to upskill their knowledge in Half Hourly, Non-Half Hourly, Non- Half Hourly Settlements and/or metering, as well as learn more about the energy industry including regulatory requirements.

What do I need?

The ideal candidate will be analytical thinking who is flexible, thrives on a challenge, can work on their own initiative. You will also demonstrate innovate ideas of improving efficiencies, want to make a difference and enjoy a variety of complex/non-complex tasks.

The role will require you to engage with all customers inside and outside our organisation, so you’ll need effective communication skills and experience in building good working relationships. You will need the right level of organisational skills to manage your own time and workloads effectively to consistently meet the expected performance.

Our Benefits

We’re committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer? 

Next Steps

To discuss any adjustments you require to submit your application please get in touch with Ann Fahy or 

This vacancy is open to both internal and external candidates. The successful candidate may be subject to the Company’s verification and vetting process if their vetting level changes. This includes a basic criminal records check.

About SSE

We all have different skills here at SSE and that’s what makes us stand out.  We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future.  Above all, safety is at the heart of everything we do at SSE and we live by the mantra ‘if it’s not safe, we don’t do it’.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.


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