Base Location: Reading
Salary: £21,161 to 27,947 depending on skills and experience
Working Pattern: Fixed Term Contract – 12 months | Full Time – Flexible working patterns available – 37 hours per week
About the Department
Energy Customer Solutions is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.
What is the Role
This fast paced and rewarding role will involve answering inbound customer queries from business customers via telephone and email as per service level agreements. Throughout these methods we will be looking for you to promote and maintain an extremely high level of customer service and account management. You will maintain good working relationships with internal and external stakeholders.
You will be working towards set targets as part of a team using established guidelines, procedures and process driven methodology. As part of this we will be looking for you to come up with and contribute to ideas to improve customer service and processes within the team. You will actively be promoting and encouraging customer retention at be able to work to tight deadlines.
As well as the inbound customer queries you will be helping with invoice validation and making sure the customer information system is always updated with any calls. This will involve adhering to all SSE Business Energy quality requirements throughout.
What do I need?
The successful applicant will be customer and quality-focused, organised, have exceptional attention to detail and passionate about delivering service excellence at all times as well.
We are looking for you to have the ability to demonstrate strong planning and organisational skills together with the ability to use own initiative, persuasion and commercial awareness. Excellent analytical and reconciliation skills would be extremely beneficial in the role. Fluent written and spoken English as well as high proficiency in Microsoft Excel and previous experience in a customer service environment would also be beneficial.
Please be aware if you are successful, you’ll be required to complete our pre-employment screening process before joining SSE.
We’re committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package. Why not watch our short employee benefits video to see what else is on offer?
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with on firstname.lastname@example.org
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SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
To apply for this job please visit www.ssejobs.co.uk.