Back Office Administrator

Base Location: You’ll be expected to spend 50% of your working week in our Belfast office

Salary: £25,200 – £31,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

At SSE Airtricity our customers and our employees are our priority and were currently recruiting for Back Office Administrator in our gas business. Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday.

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in our modern office, you’ll be in a vibrant working atmosphere, in a city centre location close to shops, restaurants and a public transport hub.

You will

• Deliver and maintain a high level of accuracy and regulatory compliance with focus on quality when capturing, inputting and changing information on customer accounts.
• Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies & procedures so that accounts bill accurately first time and every time.
• Work through assigned Back-Office workflows including Change of Tenancies, Meter Exchanges and Supplier Switching Administration, to ensure all actions and tasks are completed within agreed timescales
• Actively engage with other colleagues and departments to manage customers accounts and resolve queries. Respond to customers through various communications channels including phone, email and in person.
• Provide excellent administrative support to the operations teams, to support our delivery of excellent customer service

You have

• Previous customer accounts, finance or administration experience within in a regulatory framework
• Exceptional attention to detail with the ability to consistently produce quality, accurate work
• A customer focused approach, with a desire to provide high quality work that ensures customer data is accurate at all times.
• Strong numeracy skills, coupled with excellent verbal and written communication skills
• A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel)

About SSE

SSEs purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We’re more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on 01738 340826 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.