Community Liaison Officer

About the Role

Base Location: Oxford

Salary: £33,063 – £38,404 pro rata + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Part Time – 22 hours per week (flexible on days) | Office based

We are looking for a Community Liaison Officer to join our busy team!

At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve.

This is an exciting role where you’ll face plenty of challenges, including the weather!

Other roles and responsibilities include, but are not limited to:

– You’ll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.

– Identify and plan for winter/storm scenario’s, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.

– Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.

– Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.

What do I need?

To be considered for this role, we would love you to have:

– A good understanding of SSE’s businesses along with previous experience in customer service and event organisation.

– Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.

– This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.

– The ability to integrate and work closely with the team and take initiative when required. You should have the capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.

– On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we’re looking for great people who love working with others to achieve great results. You’ll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. Youll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What’s in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.

Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.