Customer Relations Advisor

Base Location: Perth or Portsmouth

Salary: £28,072 – £32,605 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12 Month Fixed Term Contract | Part Time 18 hours per week | Flexible First options available

The role

As a Customer Relations Advisor, you’ll work in the Customer Contact Centre. You’ll assist our Customer Service and Operational teams by offering solutions and delivering excellent service to customers who have filed complaints.

You will

– Assist our customers with their complaints, guiding them through our resolution process.

– Be allocated your own cases to resolve, responsibilities include contacting your customer in the promised timescales, investigating their queries or concerns, and producing a co-ordinated company response.

– Ensure full compliance with GDPR, protecting customer data and informing them of their rights.

– Ensure all timescales and key milestones are met by effectively using the database to log and file complaints correctly.

– Communicate clearly to guide stakeholders at all levels internally and externally in decision-making to maintain SSEN’s reputation.

You have

– Experience in customer service, including managing complaints.

– Strong verbal, written communication, and interpersonal abilities.

– There are some technical aspects of this role that our amazing team will support and train you in, so it’s important that you have a thirst for knowledge and enjoy learning new things.

– Excellent organisation, a flexible approach and self-motivated, with strong time management skills.

– A focus on solutions and take pride in your service, meeting deadlines for optimal outcomes.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We’re transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Fiona on 01738 340954 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.