Customer Relationship Manager

About the Role

Base Location: Perth, Aberdeen or Inverness.

Salary: £40,600 – £61,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The duties and responsibilities of the Customer/Client Relationship/Account Manager include:

– Manage a portfolio of high value customer business accounts by understanding customer project status and progress and reporting this into the relevant business areas and work closely with functions across SSEN Transmission, using subject matter experts where appropriate.

– Pro-actively plan, implement, and report on effective engagement with the customer.

– Account Management: Manage strong relationships with Generation Customers (potential/existing) connecting to the SSEN Transmission network.

– You will be daily point of contact for both the client and SSEN Transmission project teams, to support successful relationships.

– Contract and portfolio management, ensuring milestones are being met in line with each project progression.

Please note at SSEN Transmission our customers are Distribution Network Operators, Generators & Large Demand Customers. This is not a sales or contact centre role.

What do I need?

To be considered for this role, we would love you to have:

– Business to Business Account Management experience is critical for this role, along with commercial and industry awareness.

– Experience of chairing meetings and skilled in taking comprehensive minutes. Must be comfortable with corporate IT systems and proficient skill at using Microsoft Word, Excel, and PowerPoint.

– Excellent time management to handle workload with varying levels of priority whilst maintaining up to date records against portfolio with an appreciation for document control.

– Exceptional class interpersonal skills (external and internal audiences) to initiate leads, build, improve and maintain external contacts; and establish strong working relationships to enable the job holder to seek cooperation from, influence or motivate others to help resolve problems.

– Ability to develop and manage healthy relationships in challenging project circumstances whilst negotiating and influencing internal and external organisations and individuals.

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that’s not all – we’re committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we’re creating secure power for generations to come.

What’s in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE‘ to find out more.

What happens now?

All applications should be made online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie on 01738 342963.

Before commencing your role with SSE, you’ll need to complete our pre-employment screening process. This will consist of a criminality and credit check.