Facilities & Front of House Lead

Base Location: London

Salary: £30600- £46000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

The role

The Facilities & Front of House Lead will serve as the face of the London BPR office, delivering exceptional Front of House (FOH) and facilities support in a high-profile environment. This role demands a polished professional with a five-star service mindset, capable of operating with discretion, precision, and confidence in the presence of senior executives and the Chairman.

You will

• Create a welcoming, five-star experience for all guests, with special attention to VIPs and senior leaders, ensuring every detail reflects care and professionalism.
• Maintain beautifully presented spaces, from reception to executive suites, with a focus on comfort, cleanliness, and ambiance.
• Support high-level meetings with thoughtful coordination of room setups, tech, catering, and last-minute needs-always with grace and adaptability.
• Lead with warmth and discretion, anticipating needs and resolving issues smoothly to support a harmonious workplace.
• Foster team success, mentoring colleagues and guiding contractors to deliver consistently high standards across facilities and front-of-house services.

You will have

• Strong customer service and communication skills , Professionalism & Discretion as will be trusted to handle confidential matters with integrity
• Knowledge of FM systems (e.g. Planon), Microsoft Office, and statutory maintenance.
• Ability to lead, problem-solve, and manage competing priorities.
• Experience in supervising staff and managing contractors.
• Meticulous in maintaining high standards across all FOH areas
• Travel may be required to support other sites during absence or peak periods.

About SSE

‘SSE has a bold ambition – to be a leading energy company in a net zero world. We’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world’s largest offshore wind farm and transform the grid to deliver greener electricity to millions.’

Human Resources (Integrated Services): Over 14,000 brilliant people work together to power change at SSE. Our Human Resources (Integrated Services) teams help make sure they’re getting and giving their best. They design the people strategies that make SSE a great place to work. And they empower our teams to meet the demands of our business today, and tomorrow

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact / 01738 344763 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.

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