Inbound Advisor – Home Moves

Base Location: Dublin

Salary: €32,600 + commission + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

We believe in treating our customers like family and always going the extra mile in whatever we do, and were looking for passionate and motivated Advisors to join our Home Energy team. Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. Our department is open 8am – 8pm, Monday to Friday, so there’s no weekend work at all!

You will

• Answer calls from customers who are moving house, and work on inbound Home Moves retention and sales campaigns
• Proactively sign up new occupants, landlords and letting agents, to ensure continuation of supply at SSE Airtricity supplied premises
• Achieve your sales targets and deliver customer service excellence whilst maintaining call handling efficiency
• Work within regulatory guidelines and internal compliance procedures to ensure the business is not exposed to complaints

You have

• An excellent telephone manner and strong interpersonal skills with excellent attention to detail
• A customer and quality focused mindset with a positive attitude
• The ability to demonstrate strong planning and organisational skills, and to use your own initiative and work as part of a team
• A working knowledge of MS Office
• The ability to work accurately under pressure and achieve challenging but realistic targets

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on 01738 340826 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further.