SME Sales & Retentions Advisor

Base Location: You’ll be expected to spend 50% of your working week in our Belfast office

Salary: £27,134 (OTE £32,000) + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

The SME Direct Telesales Team handles all inbound sales and renewals calls from SME (Small and Medium-sized Enterprise) customers in both NI and ROI. They also make outbound calls to existing customers. It’s a well-established, successful team working in a fast-paced environment. You will be the first point of contact for our commercial customers, capable of handling negotiations in a professional and compliant manner.

You will

• Handle inbound and make outbound calls to existing commercial customers
• Close sales and retain existing business customers
• Create proposals for NI / ROI customers
• Negotiate commercial terms and agree contracts
• Complete all back-office procedures to ensure sales / retentions are correctly processed

You have

• Experience in inbound and outbound calling in a sales team environment
• A background in sales – B2B beneficial, but not essential
• Experience in pricing proposal completion, in line with customer requirements and corporate policies
• The ability to work to targets in a fast-paced environment
• A working knowledge of compliance in a call centre environment is desirable but not essential

About SSE

SSEs purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We’re more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on 01738 340826 to discuss how we can support you.

We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.