UX Writer

About the Role

Base Location: Flexible UK & Ireland | We’re proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base ‘home’ location to be one of our SSE offices or depots around the UK and Ireland.

Salary: £34,000 – £38,000 (UK) or €50,000 – €55,000 (ROI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As a UX Writer at SSE Airtricity, you’ll play a pivotal role in defining and refining the UI language of our digital products. Your words will guide users through their experiences, simplify complex concepts, and evoke emotions that resonate with our audience, resulting in seamless and enjoyable user journeys. You’ll collaborate closely with cross-functional teams including UX, Product, Marketing, and developers to ensure consistency and coherence across all touchpoints. In this role you will:

– Craft clear, concise, and inclusive copy for user interfaces, microcopy, error messages, alerts, tooltips, and other digital touchpoints across all digital platforms.

– Collaborate with the Marketing team to align the brand tone of voice across all digital products and platforms.

– Collaborate with the UX team to conduct user testing and iterate on copy based on feedback and insights.

– Partner with business stakeholders and developers to advocate for user-centric solutions, while understanding requirements and constraints.

– Contribute to the development and maintenance of content style guides, writing guidelines, and best practices.

– Collaborate with designers and developers to ensure voice user interfaces are intuitive and accessible to users with visual or motor impairments.

What do I need?

To be considered for this role, we would love you to have:

– Proven experience in UX writing, content design, or similar roles

– Exceptional writing, editing, and proofreading skills, with a sharp focus on detail and grammar.

– A strong grasp of user-centred design principles, fostering collaboration and feedback in cross-functional teams.

– Experience with UX/UI design tools such as Figma or Adobe XD.

– A Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction, User Experience or related field, would be beneficial.

Within your application, a link to your portfolio showcasing relevant writing samples would be useful.

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world“. Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and we’ll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on 01738 340826.

Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process.